I truly believe in being the utmost professional when I work with clients. I always try to dress professionally and impeccably, and I uphold myself to the very highest standards of manners, ethics, and morals. Nevertheless, I find that I cannot quite achieve the image that I strive for of the calm, cool, collected agent who always has everything perfectly under control. I find that no matter what I do and how much attention I pay to details, things often can and do go very wrong.
Recently, in one instance, I was working for a very high level corporate client. As I prepared for our appointment to show him homes, I noticed that my slip was peeking out from the neckline of my dress. No matter. I adjusted the straps and continued getting ready. On my final appearance check before I ran out the door, I again noticed that the slip was still showing a bit, so I figured I would adjust it in the car. I drove to meet with the client and adjusted my straps so that there was absolutely no way that my slip would be peeking out of the top of my dress.
I showed him several homes and was really proud of how smoothly everything was going as I truly wanted our client to be extremely pleased with our service. That was until we came to the two story home on our list. We had viewed the top floor and I had stayed behind a minute to make sure all the lights were off, and I proceeded down the staircase. My client was waiting for me at the bottom of the stairs so I continued our conversation making eye contact with him as I descended. That was when I found myself hurtling down the stairs towards my clients as if I were skiing. Somehow my heel had slipped off of the edge of the stair and I was merely along for the ride. It is amazing how these moments seem to go in slow motion and I distinctly remember watching my clients' pleasant expression turn to horror. It probably would have been best if I could have just landed in a heap at the bottom of the stairs, but that was not to be. I had momentum. I slid past the bottom of the stairs and proceeded to slide across the tile all the way to my client's feet laid back on my knees like a rock star. I immediately cracked up laughing and looked up at his expression.
He was not smiling which made me laugh even harder. I got to my feet and asked him why he hadn't laughed. He didn't reply so I told him it was totally ok to laugh at me, as I will always laugh in situations like this. In fact, I told him that one of my funniest memories was watching my ill fated neighbor whom I adored ride up on a grand gelding who he offered to us for sale. He gave us the impressive background on the horse which included being in several movies and said he would want the hefty sum of $8500 for him. I said I wished I could afford it but would let him know if I knew of anyone who might be interested, and he began to canter off toward his backyard on his valuable mount. The next thing I knew, he was flying through the air all discombobulated as his gelding had suddenly and violently bucked him off. He popped up waving and saying, "I'm o.k." and at that moment, I laughed harder than I have ever laughed. He didn't think it was very funny and was a bit embarrassed, but how it looked was just so hysterical and the fact that this very expensive animal had picked that very moment to pull what he did made it extra funny.
"So", I told my client, "it is very ok to laugh at me if I do something ridiculous in front of you as I would probably laugh if I were in your position." He sternly replied, "What you did was not funny," and turned to continue our tour. I composed myself as best as I could and showed him the remaining homes.
As I arrived home to tell my family about how embarrassed I was at what had transpired, my son said, "Mom, did you really go out dressed like that?" I asked what he was referring to and apparently, when one adjusts a slip downwards, it will have a tendency to then peek out of the bottom of the dress. Apparently, I had shown all those homes to our client with my slip showing quite obviously the entire time.
At that moment, I realized that despite my very best efforts and intentions, whatever can go wrong, often will. No matter how much effort I put out to uphold this image of the impeccable agent, I am at times ridiculously klutzy and dorky. I did apologize to my client at our next meeting, and he politely said he hadn't noticed my awkward outfit (but I know he had to.) I continued to meet his and my other clients needs very professionally until the next week when I almost knocked myself out by turning around into a low hanging chandelier. This time, thankfully, the family laughed with me until the blackness subsided and I could continue my work. Nevertheless, I am just putting it out there that although I will always strive to meet my clients' needs with the utmost professionalism, underneath it all I'm still me and occasionally I will do something ridiculous. Nevertheless, if you see it, it is really ok to laugh.



